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Tag Archives: Tom Schouten Wielersport

My Local Bike Shop (LBS)

Wikipedia defines local bike shop or local bicycle shop as a small business specializing in bicycle sales, maintenance and parts.

To become my local bike shop, the business has to meet a few more criteria.

  1. It has to be not more than 5km / 3mi from home.
  2. The staff are there because they love it and really want to be there.
  3. The staff are knowledgeable and keep up to date on the latest technology.
  4. The staff provides exceptional customer service.
  5. The shop provides value for money.
  6. The staff do not unnecessarily upsell, when a simple repair will suffice.
  7. Points 2 to 6 come together to create a “je ne sais quoi” that makes me want to go back there.

My first LBS was West End Bicycles in Houston, Texas.  The story of how I found West End Bicycles, in 2009, is here.

lbs-west-end-bicycles

Photograph courtesy of West End Bicycles

West End Bicycles has been in business for thirty one years now, and long may they prosper.  I moved away from Houston in 2010, but have been back a few times over the years to ride the BP MS150.  Most recently in April 2016.  Every time I visit Houston I make sure to call in at West End, which is my favourite LBS to this day.

I moved from Houston to Den Haag, The Netherlands.  It took me a year to find a group of like-minded cyclists to ride with.  By which time my bike needed a full service.  David Porritt introduced me to Tom Schouten Wielersport.

lbs-tom-schouten-wielersport

Photograph courtesy of Tom Schouten Wielersport

Like West End, Tom Schouten Wielersport is an owner-operated bike store.  Tom was always there to talk to and connect with his customers.

The personal touch matched the quality of service provided.  My bike felt like a new one when I got it back.  All the cables had been replaced.  The hubs, bottom bracket and headset had been cleaned and greased.  The wheels had been trued.  It had new bar tape.  It was cleaner than it had been since the day I took delivery of it.

The only downside?  It cost me €175 / USD187 / RM833.  Enough to convince me to attend a bicycle maintenance course!

There were a few other bike shops within a 5km radius of the Benoordenhout area where I lived.  Which would not be considered unusual in cycling-mad Holland.  Van Herwerden and Mammoet Rijwielen were two that I used on occasion when I needed an inner tube or a bicycle light.  Tom Schouten remained as my go-to LBS when my bike needed work that I couldn’t do myself, like replacing a broken spoke.

In 2012 I moved back home.  My first ride in Kuala Lumpur was with a group from Van’s Urban Bicycle Co.

lbs-vans-urban-bicycle

Photograph courtesy of BaikBike.com

It was during that ride up to Genting Sempah ride that my bike developed a nasty creak.  Read about getting that creak fixed at Van’s here.

Van’s Urban Bicycle Co. met most of my criteria for an LBS, except the “local” part.  The shop was in Petaling Jaya.  More than 15km / 9mi, through city streets, from where I lived.  Six months later the shop had moved to Kampung Tunku, which was even further away.

As time went by I gravitated to a group of road bike riders, rather than the folding bike riders that Van’s catered to.  Those roadies introduced me to Meng Thai Bicycle Centre.

lbs-meng-thai-bicycle-centre

Photograph courtesy of Meng Thai Bicycle Centre

Like Van’s, Meng Thai Bicycle Centre ticked all the boxes, sadly except for the accessibility one.  The shop is in Kota Damansara, about 20km / 12.5mi away.  To make things worse, the traffic on the way there is usually terrible, and once there, parking spaces around the shop are very difficult to come by.  Which is a shame, because Husher and his team at the shop have that je ne sais quoi.

About a year ago Lee and another mechanic moved to their new branch in Kota Kemuning.

the-tandem-men-out-meng-thai-all-mark

Photograph courtesy of Mark Lim

The drive there and parking is much easier, but the Kota Kemuning shop is 40km / 25mi away.  Though I must admit that, despite the distance, that shop is relatively easy to cycle to from where I live.  Up onto the MEX Highway, and then onto the KESAS Highway to Kota Kemuning.  Nevertheless, Meng Thai Cycle is not local.

There is one bike shop that is a 6km / 4mi ride away from home.  I went there twice.  Once to address a mechanical issue, and once to buy an inner tube.  Both times I came away disappointed.  I didn’t feel that the mechanic knew what he was talking about with respect to the mechanical issue, and I was charged 30% above the market rate for the inner tube.  I will never go there again.

They say that good things come to those who wait.  A new bike store opened 2.5km / 1.5mi away in December 2016.  The Bike Artisans.

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Photograph courtesy of Adrian Goh

Jeff Liew has certainly given his bike shop a generous dose of je ne sais quoi.  Helped in no small measure by the drool-worthy bike frames, kit and accessories carried by The Bike Artisans.  Brands include Pegoretti, Stelbel, Look, Cervélo, Slide Away, Moulton, Black Sheep Cycling, PEdALED, Warsaw Cycling, Apidura, Kask, Tacx and MCFK Carbon.

Jeff is clearly passionate about the products in his shop, and he is happy to chat about all things cycling.  Lim is the in-house mechanic.  I am very happy with the shifting tuneups he did on both of my bikes.

And despite the high-end gear in the shop, an inner tube sells for the market rate.

I’ve found my Kuala Lumpur LBS.

lbs-support-your-local-bike-shop

Graphic courtesy of redbubble.com

Giving it the Full Muller

I began collecting bike tools the day after I had my first flat tire.  To be ready for my next flat tire I bought a Genuine Innovations Ultraflate Plus, some CO2 canisters, inner tubes, a patch kit and a set of Pedro’s tire levers.  Blaine G. at West End Bicycles recommended the orange tire levers because they were easier to find if you dropped one in the dark.  I also bought a Park Tool MT-1 Multi Tool.  Having a multi tool seemed like a good idea, not that I knew what to do with it at the time.

I am a DIYer so the need for another tool presented itself often enough.  I would then visit West End Bicycles, credit card in hand. I decided it would be a good idea to remove the chain to clean it so I bought a Park Tool chain tool.  I needed a hex wrench to change bottle cages.  I thought that while I was at it I might as well get a set of Park Tool 3-Way Hex Wrenches.  I kept stabbing myself on the sharp ends of the  MT-1 multi tool so I picked up a Topeak Toolbar Multi Tool.  Who knew that you could never own enough multi tools?

My collection of bike tools continued to grow.  A pedal wrench.  Various screwdrivers.  Some bigger ticket items like a Feedback Sports Pro-Classic Work Stand and a Guistaforza torque wrench.  I got to the point where I could remove, degrease and replace pedals.  I could remove and replace a chain using SRAM Powerlock connectors instead of a chain tool.  Does anyone by chance want to buy a lightly used chain tool?  I knew about torque settings for various parts like stem bolts and seat post binder bolts.  I was able to adjust a rear derailleur.

But some jobs were beyond me.  Removing a cassette for example.  Or disassembling chain rings.  I didn’t have the know how to do those things, let alone the tools.  So when my two year old steel bike was due for a full service, having carried me about 8,000 km / 5,000 mi,  I sent it to Tom Schouten Wielersport in Scheveningen.  It felt like a new bike when I got it back.  All the cables had been replaced.  The hubs, bottom bracket and headset had been cleaned and greased.  The wheels had been trued.  It had new bar tape.  It was cleaner than it had been since the day I took delivery of it.  The only downside?  It cost me €175 / USD225 / RM685.

That got me to thinking that I should be able to do everything that Tom’s shop did.  Which is how I ended up at Downland Cycles in Canterbury for their 5 day Bike Maintenance course.  Bryan and Martyn take five students at a time and share the instructor’s role.  My fellow course mates were Delma E., Chris D, Ralph S. and Dave S.  This is Delma and Chris on a lunch break outside the retail shop.

The course is run in Downland’s e training center next to the retail shop.  We each had a fully-equipped work bench and work stand.  There were tools on that work bench that I didn’t recognize, let alone know how to use.  A particularly mysterious item on our work benches was this.

You can opt to bring your own bicycle to work on during the course.  Bryan and Martyn must trust their teaching abilities enough to be confident that a student will leave with their bike in better working condition than it was upon arrival.  Chris and I had flown to London, so we didn’t bring our bikes.  Neither had Delma nor Ralph.  Dave rode his bike to Downland’s every morning.

Bryan and Martyn were excellent teachers.  The course was comprehensive and covered road and mountain bike maintenance.  We even had a session on wheel building and truing.  We all learned a lot.  Including the fact that the bicycle maintenance universe is divided into the Shimano and SRAM galaxy and the Campagnolo galaxy.  We lost count of the number of times Bryan and Martyn said something along the lines of  “This is how you remove Shimano and SRAM cranks, but not Campagnolo,” or “This is the tool you use to remove a Shimano or SRAM cassette lock ring, but not Campagnolo.”  It quickly became apparent that a full-service shop needed two sets of tools.  One set for most bikes and one set for Campagnolo.

We spent a lot of time ensuring that bolts were tightened to the proper torque.  This is particularly important with carbon parts, which will crack if bolts are overtightened.  Dave had to unlearn the habit he developed while working on motorbikes.  Which was his “Full Muller” approach to tightening bolts.  That is to say, tighten until you can’t tighten anymore.

We all gave it the Full Muller over the five days.  There was a lot to take in to be ready to face the Friday challenge.  Which was to completely strip a bike down, including removing the fork, disassemble the chain rings etc., clean and lubricate all the parts, replace cables as required, reassemble the bike, adjust the shifting and brakes, and do a systematic safety check of the bike when we were finished.

Dave even replaced a part or two on his bike and rode away that evening on a testament to his newly acquired wrenching skills.

I do most of the maintenance work on my bikes myself now.  Which of course means that I own even more tools.  So many that I needed to get a workbench with a peg board for them.

And a shelf for the ultrasonic cleaner.  And a drawer for the Syntace Torque Tool 10-80.  Which I need to ensure that I don’t “give it the Full Muller” and ruin a bottom bracket cup or a crank bolt.

And what of the British one penny coin?  It turns out that the coin is 2 mm thick.  The perfect tool for measuring the correct gap between the chain and the inner cage plate of a front derailleur.