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Kudos for Silca

I own a number of Silca products.

T-Ratchet + Ti-Torque Kit
Phone Wallet
Seat Roll Premio
Tire Levers Premio
EOLO III CO2 Regulator

The quality of the Silca items I own reflects the brand’s commitment to its customers:

Our commitment to you, our fellow cyclist, that we will continually strive to design and build the most perfect products possible.

https://silca.cc/pages/about

That commitment extends to customer support.

One of the reasons Silca calls their CO2 inflator head a regulator is because the spool valve seals the pierced canister.  No CO2 escapes until you depress the SilEOLO IIIspring-loaded valve.  Which means that any unused CO2 stays in the canister.

The spool valve on my EOLO III started leaking CO2.  I emailed Silca customer support to ask if there was a way I could stop the leak.  The response was perfect.

This showed up on my doorstep yesterday.

D31A5565-9E82-4F34-B474-C98082B67709

A free replacement for my defective EOLO III.

Silca items are not the cheapest of their kind.  However the design and build quality of their products, coupled with outstanding customner support, make Silca products true value for money.